Unfortunately there isn't a zero to rate SEUR. No delivery but tracking said we were not at home presumably to keep their rating high with Amazon. Why do Amazon use SEUR. I have found nothing but complaints dating back to 2015 and beyond. Their phone never gets answered. You just hang online waiting to get cut off. 707 number which cost me over 5€ in calls with no one answering the phone after 2 days of trying. Amazon keep telling me to call SEUR number to rearrange a delivery. There website to rebook delivery doesnt work. Amazon have rebooked delivery three times each time saying no one home. They just lie. No one has been any where near our home. They have had my mobile contact and not once called me. They are less than incompetent.