I was told Seur would call me on the day of delivery, this did not happen. I then received an email with two phone numbers, one for 'customers with an account' and one for those who didn't. I chose the latter, which did not work. The first one led me through many options and when I finally spoke to someone various unsatisfactory outcomes occurred (I was cut of again, I was put through to the 'Malaga office' who couldn't help me, etc.). I could go on but in essence their processes are rubbish, their internal comms poor, their staff know what to say but are not helpful, and they are the worst delivery company EVER! I am still waiting for the TV I ordered over a week ago.