We live in Benitachell on Costa Blanca and ordered a "Throw" from Amazon Spain on line. Received an email from SEUR stating that it would be delivered on Friday, but they tried to deliver it Thusday, when we were out. We phoned them and after holding on for about 15 minutes on a premium rate 902 line, managed to speak to someone with limited English, who told us it was out for delivery on Friday. One of us remained at home all day and it didn't arrive. We phoned again on Friday with similar delays and they assured us it would be delivered on Monday. Again we waited to no avail and emailed them with no response. On Tuesday we phoned Amazon and spoke to someone in English, who called SEUR whilst we were holding on and the could not even give Amazon a satisfactory answer. Amazon are refunding our money and said that in the unlikely event of our product arriving, we could keep it. The SEUR website says they have an English speaking section. THEY DON'T. DON'T USE THEM!