I have been waiting all day for a parcel to arrive after Seur sent me a sms yesterday stating that it will be delivered today yet it is now past 20.00 and I have waisted the whole day and then to top it up I am expected to pay the costly calls to customer service. This has got to be a joke because if it isn't it has to be the worst courrier service I have had to deal with by far . Terrible, terrible terrible service, never again will I be using them and this is not the first time it has happened to me.I have had a bad experience everytime with this company. I will never use this company again and will never order from anyone who uses them too. Giving them 1 star is way to generous. Oh and please be advised that if you want to send a package heavier than 10kg you can not book it online and instead you will be directed to call customer service number which is a 902 premium number, so just for a quote you will be charged.