I live in a small Spanish white village up in the hills. My home is inaccessible by car due to the very narrow streets and many steps. So when i purchase goods from Amazon, I ask for deliveries to be made to my local bar that is on the main street and opposite the Ayuemiento. The bar has a large name sign on one wall and the street name plaque on the other. I do this to make it easier for the courier services to deliver, not my benefit. So I was surprised to receive an email from courier service SEUR saying they had not been able to deliver my package as they could not find the address. Instead, I had to travel fifteen minutes to the nearest large town to collect it. The SEUR email said they tried to deliver at around 17:30 and I asked friends who were near the bar at that time if they saw the SEUR delivery van. None had. I contacted SEUR and explained that their driver had not told the truth about being unable to deliver and that to say he couldn't find the bar was ridiculous. I asked for them to complete the delivery as soon as possible. To cut a long story short, they insisted I collect. As a matter of principle I refuse and will claim a refund from Amazon instead. I think it is commendable that the drivers employed by SEUR are clearly teetotal and have no idea what a bar looks like. I really do. It is also touching that at at the end of a long day, the driver may well be missing his family and want to cut his round short and pretend he couldn't find the bar. I would suggest though that SEUR remember that their business is the delivery of goods, and not a customer collection service. In time, I will visit the office, not to collect my package but to fill out a complaints form. Meanwhile, I will publicise the dreadful service from SEUR on any social media I can. For the benefit of SEUR my tracking number is 2020280645290113659662