Worst experience ever!! Waste of time and useless verification system. On a Friday morning, I register with Sharemoney seeing that they had the best current fx rate on the market. I initiate my transfer on their website until it tells me transfer initiation completed. I check my bank account later that day and see that they've withdrawn the money from my account. I think, ok, so money should be arriving soon as the website claims same day delivery for door to door. I check my email and find the request for documentation for verification. I reply and send what they asked for - a copy of valid driver's license and Bank statement (I only took a picture of the bank heading and my name/address). My dad, the recipient, called me Monday morning saying they haven't received the money. I checked my email and see that they replied on Saturday a.m. saying that they need the copy of my bank statement with my name and address with all 4 corners of the paper page! (Seriously!!!) Fine, I send that off immediately. I check my account all day and my transaction still says "on hold". Tuesday morning, I check my email and see that they replied that Monday night (9:44 pm PST) saying I needed to call them to "complete verification and for us process your transfer". Exasperated, I called to answer their questions - last 4 digits of SSN, DOB, verify name and address. Then they asked me what is my relationship with the recipient - I told the rep that he's my father, and why am I sending the money - to which I told the rep, "what is the purpose of this question and why is that needed?". She replies that it is for their compliance and verification. Fine! I told her, "I sent the money because he's my father!" She puts me on hold for 2 minutes and comes back to tell my that the questions didn't process because their system isn't working. I then told her, "Ok, let me speak to your manager". She hangs on the phone, no hold music, and tells me one moment. I wait another minute and she comes back and tells me she'll transfer me to a manager. I get transferred to an automated service to leave a message!!!!!! At this point, I am ready to request a refund because of their useless verification system. I check my email and bank account and see that they have already initiated the refund. Good, that's the only thing they did right out of this whole transaction! Sharemoney, you need to improve your efficiency and verification process. Also, post on your website the steps for verification because your promise for door to door delivery "within 24 hours" technically happens after your useless verification which can take a few days. Very misleading! False advertising!