I waited 10 days for a pair of shoes that I ordered online at Shoe Carnival! When I finally received them there were two different shoes! When I called customer service they told me I had to email customer service attaching a picture of the two different shoes. I did that. I got an email back saying they were going to send me a shipping label to return the shoes. Never got the shipping label. Called back. The customer service lady said she was going to send me another shipping label. Never got that one. So I guess I have to make the trip to the store if I want to return the shoes and get my money back. I'm so dissatisfied with this online store that I will never ever ever shop here again. I suggest that you don't either, as their customer service seems like they have no training. The representative would just text someone else in a chat box and then get back to me. So unprofessional! Stay away. Unless you like headaches.