I wish I had've seen these reviews before purchasing with Shona Joy, I have had the exact same terrible experience with their refund policy. I purchased a $300 dress and when I received it, it just looked frumpy and the material was stiff and uncomfortable. I thought it was a lot of money to spend on a dress I would probably never wear and so I returned it. Of course they would only allow for a credit note and so I purchased another dress which when it arrived had poorly made seams and was falling apart and again the dress was unflattering and a horrible fabric. Still no refund - just another credit note. Overall disappointing. they don't have the customer in mind at all, the products are overpriced and poor quality, and they probably know it too which is why they're holding onto unsatisfied customer money.