I ordered a two piece silk suit for a magazine photoshoot on a Monday, photoshoot was scheduled for Thursday mid-morning. I met mention i also had express shipping from SYD-ADL. I unfortunately missed the cut off time on Monday so my order wasn't processed until Tuesday. I called Tuesday to ask if it would be sent out that day and she said no, but she can put a request in for it to be done. I thought great, fingers crossed it gets sent out. Wednesday morning comes and no dispatch email. By that point i'm thinking well everything for this shoot is centred around this silk suit so i will request for it to be pushed back to Friday at 12noon. Finally on Thursday morning at 9am on the dot i call customer service to ask where the package is and how has it gone from processing Monday afternoon/Tuesday morning to not shipping until 9:15am Thursday. While i'm on the phone with her i get an email saying it has been shipped. Friday morning rolls around and still nothing, so i call AUS Post and ask for more up to date tracking info. They basically gave me nothing and said there's no guarantees it'll be delivered in time. Finally i give up and scrounge together other clothes for the model (so disappointing to not be able to fully execute my vision). I get to the shoot by 11:45 and get on with it. Checking my phone half way through i have a message saying it was attempted delivery at my workplace (metro-zoned) at 2pm. Just seriously so disappointing and frustrating process. No one has been helpful or even tried to push to get it here quickly. I mean this is why we have express post and i understand everyone is under the pump but i am frustrated. Now i will be returning it, i have had to lodge a return, explain in detail why i'm returning it so it actually gets accepted. Onto of all of this i have to pay for it to be returned and it must get there by the 4th of Feb (4 days) to be accepted as a return. What a joke, there's no urgency for my order to be delivered on express, that's what i've paid for, but the return needs to get back to them asap. I will not be purchasing from here again. I wouldn't recommend this brand for anyone. I found the customer service un helpful and rude. Shipping time is terrible, as well as the over all experience being a down right joke.