Purchased a slip that was way too short and small despite being a consistent medium. Had to pay for return shipping and selected a store credit as there was a dress I was hoping to buy that was flagged as being restocked January 15. The dress was not restocked on that date so I asked for a refund instead. Took a week to respond and in the end I only got a response because I called. I was simply told that it wasn't possible to convert a store credit into a refund. I explained the situation and explained that the event I was hoping to wear the dress to has passed and asked if they could tell me why a refund was not possible. Another 10 days to respond and was simply told 'its not possible'. Extremely disappointed with the service, would not buy from Shona Joy again.