If I could give Shona Joy 0 stars, I would. I've never dealt with such terrible customer service—the lack of transparency and poor communication is appalling. I ordered what was supposed to be my wedding dress on July 4, 2023, and it had arrived very quickly on July 9, 2023 (I live in Canada). Unfortunately, the dress did not fit and I returned it via Canada Post the very same day I had received it in the mail. Here we are, on August 14, 2023, and I have yet to receive any confirmation or communication in regard to my refund. I have contacted their customer service team twice and on both occasions I received standard replies providing me with information about their returns that I have already seen on their website... I have never had such a terrible experience with a merchant before. I have tried to remain patient, but it truly feels like they are lying at this point and how am I to know. The dress had arrived so quickly when they shipped it, there's no way they haven't received the return back by now. I wish I had seen these reviews sooner. I would have never ordered from them. As beautiful as their dresses are, go find the dupes or order through Reformation. Better yet, don't support these scammers at all.