I really don't like to speak so poorly of an Australian brand; but Shona Joy's returns policy is truly deplorable and absolutely ridiculous. I would assume for most people, purchasing a $300+ garment is quite a financial outlay, and most people would think that if the garment doesn't suit their body type, or fits poorly, or perhaps is even faulty- they are able to get a refund of their out of pocket expense. After all, it's what almost every other online and in-store retailer offers, right? Why think differently for a company that boasts about being australian made and great service & quality? That is unfortunately not the case with Shona Joy. I bought a dress for over $300 for a one off event, and when I tried the dress on at home once it arrived, I was a disappointed that it just made me look very frumpy and bulky. The material wasn't at all what the site said it would be and it was just... lacklustre in total. I thought it'd be easy to just pop it back for a refund and I'd keep searching for another gown for the event. When I called the Shona Joy customer service line, I was told I could only get a store credit, or exchange for another gown. When I said that's not really helpful to me, as this was the only gown that I knew would suit my height and body shape- I was told I could "gift" the dress to a friend instead, or choose another gown for an exchange. Uh, I'm sorry what? Are you kidding me? So now, I have the option of picking a different dress in a different colour which will just literally sit in my wardrobe because I won't ever wear it. Or getting a store credit for 12 months, to potentially just repeat the exact same experience I've just had. Please, to whomever is reading this; if you must purchase from Shona Joy, track down the exact item you are looking for in a PHYSICAL STORE and try it on first before buying. DO NOT purchase online. You may end up being out of pocket hundreds of dollars, and rather disappointed.