I ordered a pair of Sofitinas in brown. I already have a pair in Black. I waited five days and when they hadn't arrived I phoned Customer Service who told me they had been despatched and if they hadn't arrived in a couple of days to phone back. When they hadn't I phoned again. This time the customer service assistant (Rosie) was more thorough. She told me the boots were due to be despatched from Newbury but hadn't left the store because they didn't have an address. I'm extremely surprised, frustrated and disappointed as I wanted these boots for a forthcoming holiday. As they haven't arrived in time I've had to cancel the order. I'm baffled that no-one had contacted me by phone to check my address. Surely the website wouldn't have allowed the order to be made if the required fields (and I would think a customer address would be one of them!) hadn't been completed. So, a huge waste of time and energy and nothing to show for it.