I ordered and paid for a pair of slippers online for a Christmas present. Received an e-mail acknowledgement for the order. There was no subsequent information provided about shipping or delivery dates. After a week I twice e-mailed Shoon to seek that information. Neither e-mail received a reply. I tried phoning both the main office customer services and my local shop a dozen times each to find out if there was a problem; the calls were never answered. I called the Shoon shop in Bath; a very helpful lady explained that Shoon had been taken over and gave me a telephone number in Leeds to call. A helpful lady there advised that there was a problem with the manufacturer of my order and immediately initiated a refund which has been received. The problem - no information being pushed to the customer and that whoever was responsible for tracking the order did nothing to alert me that it could not be fulfilled. It should not have been my responsibility to take action to track down my order and recover my money. Just before I managed to contact the lady in Leeds, I sent Shoon another e-mail pointing out that if the Shoon website offers contact through a customer services e-mail address, it should be answered - unsurprisingly that had not been answered either. What a mess.