The website didn't work properly so I called to give both payment & delivery address. My first order was delivered to the billing address not delivery address & the person who took the delivery address included one line from the billing address. As I live in Kenya I confirmed that delivery would be by latest 12th March, as the person brining them out from UK was leaving on 17th. The shoes were delivered to the billing address on 17th, despite me calling on 12th to be assured they would arrive latest 13th. It then took 3 days of calling once or twice each day to get another pair sent to another address of someone coming out here to Kenya this week. I was assured that they would arrive latest 20th March. They have arrived at the UK address today 22nd. Fortunately just in time so, as they fly tonight I should be receiving them tomorrow. For the original shoes when I asked how I was to return them if I ever received them I was told not to as they were recorded as 'lost' on the system. Whereas I appreciate the effort taken, the inefficiency has been quite outstanding & the loss to your company of having to send out 2 pairs does not seem fair to you.