I had to wait weeks for my delivery and after I queried what had happened I was sent an email saying my order had been cancelled without any explanation. When I rang customer services I was told that one item in my order had been cancelled only, but three other items that I ordered have still not arrived. There was no communication about delays/lack of availability and I honestly began to wonder whether I had hit upon a "rogue" site by mistake. I have never had such problems in the past ordering online from Shoon. Have you changed your service provider?
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