I placed my order - SHN15588 on 5th June, had email confirmation then heard nothing. I emailed, phoned (always voicemail) - nothing. On 12th June I managed to get through on the phone to Danny in Custmer Services who confirmed my order could not be supplied as the shoes were out of stock - if I hadn't phoned what would have happened as my payment had been taken???. She confirmed on the phone and by email (at my request) that I would be refunded - then on the 13th of June I had an email saying my order had been despatched but it has never been received. What a fiasco. I just hope my refund has been processed.... and I shall never order anything from Shoon again.