You will lose your order, your money and your time chasing both.
My order went missing and I emailed many times, no response. I also phoned but the phone system is a joke - you get an automated answer which tells you contradictory things (on one call, "your order is on its way and will be with you shortly" and on the next "there is no order"). You never get to speak to a human - you are told to hold, but the call is just cut off.
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Alice, Customer Support
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