Shocking customer service. I returned items (fortunately by next day guaranteed but not cheap!!) but was not refunded my money. When I contacted them 6 weeks later they said they hadn't received my returns and I should contact Royal Mail. Royal Mail were able to give me an exact time the parcel had been delivered and I then had to email this info plus a photo of my proof of posting to Mango. My money was then refunded. I tried to take the name of the woman I spoke to on the phone but she refused to tell me. I had to try many times to get through on the phone... a series of messages and then the line cutting out. I did get my money back but it was very time consuming. Would absolutely not recommend.