First time ordering from Mango.com. What a horrible experience. I don't even think there are real humans behind customer service. The contact number offered for Mango.com Kuwait customers is an international number!
Robert Bentley, the only customer service agent who responds to my emails might not even be a real person. He sure doesn't act like one. Because he couldn't do the simplest of tasks which is to read a customer request and execute it. Shameful.
Placed an order only because it said the order would arrive within two days. But when I received the confirmation email, it stated that delivery might take 15 days because of Covid-19.
So I canceled the order right away via email because I wasn't able to find an option to cancel my order on the website. I did send a request to cancel message via the website though.
My request wasn't acknowledged. Possibly because no one reads these emails or messages.
Now I have to wait for my order to arrive to then cancel it and be further inconvenienced by waiting up to 14 days, maybe, for my refund. Never again.
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