I’ve been purchasing on line because it’s very convenient. The efficiency is very slow compared to other online orders with other stores. After 2 days of no action after my purchase, I contacted them, polite but seems powerless. Finally received an email on the 3rd day that it’s being processed. On the 4th day I received an email stating my delivery date on the 7th day since purchase. This is the slowest process I had for online clothing store where purchases can be time sensitive as I needed my purchase for travel. Obviously it was too late and I will leave without it. I don’t know what the return process is.