Clothes wise I would give 5 stars as… Clothes wise I would give 5 stars as they do have nice items. Customer service however is awful. I have bought 2 dresses online, but because they were experiencing delays and order did not get processed after few days I contacted customer service and asked to cancel as won’t get them on time. Order has been cancelled 3 weeks ago and still no refund. Considering I never received the items, so they were not waiting for return to arrive I don’t understand why almost a month later I still did not get money back. Called them numerous times and they keep on telling me it is with their financial team and nothing they can do about it. They will let me know when refund is issued… still no news and so much stress as it is a lot of money for me £130. Never experienced it with any other online clothing retailer and hope will not again, but certainly would not recommend ordering online from Mango if you don’t want to deal with stress after as they just don’t care about customers!