I purchased 5 items on Mango.com for the specific purpose of receiving them prior to leaving for Europe on a 2-week trip. My flight leaves December 12th.
I bought my items on November 26th, thinking almost 3 weeks would be a substantial amount of time. It is now the 8th of December and they haven't even left the warehouse in Barcelona, Spain yet. I live in Canada...
Not only that, but 2 of my items have been refunded and were suddenly 'unavailable' AFTER I had bought them. I was told over the phone "some items are no longer available and given to other customers after purchase". Excuse me? If a customer has PAID for items which are clearly still in stock, they should not simply be given to other customers at random.
I will never be buying from Mango again. Such slimy methods of money-making to just give away paid-for clothing to others after they've already been bought. Disappointed and upset that now a package requiring a signature won't be possible seeing as I will be in another continent.
What am I supposed to do now...? Unbelievable
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