I wish I'd seen these reviews before ordering online. Admittedly it was UK delivery firm, Evri, that messed up (twice) but getting a refund is like blood from a stone. I'm promised a refund (again) but have no idea when it will turn up. And they are useless at providing information. Don't bother with the online chat, or the main phone for that matter as both are designed to block you - my rage is still subsiding. I would urge everyone to step away from Mango.com. Really don't know how they manage to be so bad. Would give minus stars if possible. I'm trying to fill in the boxes below but should leave them all blank as there's no option for 'never turned up' or 'I used all methods of communication' because I had to in order to raise a response.