Dear Mango / ALHOKAIR Management, I am writing to express my extreme dissatisfaction with the unprofessional and unacceptable behavior of the branch manager / Shift leader at your MANGO store, located at City Stars Mall- Heliopolis, on Tuesday, Feb 20th, 2024. As a loyal customer of Mango, I have always appreciated the quality of your products and the generally positive customer service experience in your stores. However, my recent visit to the City Stars Mall- Heliopolis branch was a bad experience because of the inappropriate and disrespectful attitude of the branch senior / shift leader, and unfortunately, I don't know his name. During my visit, the branch manager displayed unprofessional behavior that disappointed me deeply. Firstly, he could have been more dismissive when I approached them requesting a refund of a purchased product within only three days. he showed a lack of interest and failed to provide me with the required assistance. Additionally, his tone of voice was condescending and rude, making me feel unwelcome and undervalued as a customer. His behavior was completely unacceptable and did not align with the high standards of customer service that I have come to expect from Mango.   As a branch head, he should set an example for the team and uphold the company's values and standards of customer service. However, his actions fell far below these expectations. Seeing such behavior from a person in a position of responsibility is disheartening. Please take immediate action to address this issue. His behavior warrants disciplinary action, up to and including termination if necessary. Maintaining a respectful and professional environment for both customers and employees is crucial. Furthermore, please ensure that all staff at the City Stars Mall- Heliopolis branch receive proper training on customer service etiquette and professionalism to prevent similar incidents from occurring in the future.   Please take my complaint seriously and prioritize resolving this matter. I value my relationship with Mango and that addressing this issue promptly will only strengthen our bond. I look forward to your prompt response and a satisfactory resolution to this matter.