I never write such negative reviews but I feel like it should be know how terrible their customer service is. I had ordered a dress to wear at my brothers wedding and received shipment notifications that it would be delivered a few days beforehand. The delivery date came and went and I was wondering what happened with my order when I suddenly received an email with a refund notification. I called customer service to see what was going on only to be told that there was an issue with their delivery couriers and my entire delivery had been cancelled. I was irked but as the dress still showed as available online, I asked them to put through an order and pay for faster delivery so I could have it in time for the wedding. A simple request right? Oh how I was wrong. The person I spoke with on the phone not only refused to re-order the dress for me (??? Then what use is customer service???) but they condescendingly told me how “these things happen” and that I should learn to “prepare myself” for when delivery issues come up. I tried to remain calm on the phone and politely explained that if the dress is still available and the previous delivery wasn’t fulfilled within the promised delivery window I paid for (5-7 business days) then the company should make it right. She argued with me, refused to help, offered zero compensation for the terrible experience and said there was nothing she could do for this special occasion and no manager to talk with. Disgusted, I hung up. I work in customer service and couldn’t believe a company would think this kind of experience was ok. I then emailed their customer support asking for help given that my order was cancelled and the dress was still in stock but never received a response. Eventually I just gave up and swore to myself I’d never shop at Mango again. Funny enough, I never heard back from customer support about my order but I got a survey from them weeks later asking how my experience was. I had to laugh bc it’s such a truly awful company that could be this incompetent. Do yourself a favor and shop anywhere else but “fast-fashion” type stores like this.