Login
Start Free Trial Are you a business?? Click Here
Anonymous
I ordered the Celeste Lights Ring. When it arrived I absolutely loved it. Very dainty with lovely stones. Unfortunately within 2 weeks a dark blue stone fell off, followed by a light blue stone . As of today 19th January 4 out of the 5 stones have fallen off. I e-mailed the seller and they replied; "We can confirm that the Celeste Lights Ring is a very delicate item and the zirconia stones are glued to set in by our supplier, so if the ring is in contact with any substance, cosmetics, makeup or water when washing hands or showering this may react and the glue losing its strength. We will always advise to follow the care instructions as closely as possible, where possible. On this occasion, we would be grateful if you could return the ring to our freepost address for a full inspection, at any convenient time for you where we can repair the ring for you. Freepost RTLH-ZKYB-RYSA Silver Nottingham NG4 1BR When preparing your return, we would greatly appreciate you using a protective, padded envelope for the item and including a return form or covering letter with your name, address details, telephone number, and the reason for the return."
3 months ago
Read Silver by Mail Reviews
Silver by Mail has a 4.6 average rating from 8 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial