“I ordered the Celeste Lights Ring. When it arrived I absolutely loved it. Very dainty with lovely stones. Unfortunately within 2 weeks a dark blue stone fell off, followed by a light blue stone . As of today 19th January 4 out of the 5 stones have fallen off. I e-mailed the seller and they replied;
"We can confirm that the Celeste Lights Ring is a very delicate item and the zirconia stones are glued to set in by our supplier,
so if the ring is in contact with any substance, cosmetics, makeup or water when washing hands or showering this may react and the glue losing its strength.
We will always advise to follow the care instructions as closely as possible, where possible.
On this occasion, we would be grateful if you could return the ring to our freepost address for a full inspection, at any convenient time for you
where we can repair the ring for you.
Freepost RTLH-ZKYB-RYSA
Silver
Nottingham
NG4 1BR
When preparing your return, we would greatly appreciate you using a protective, padded envelope for the item and including a return form
or covering letter with your name, address details, telephone number, and the reason for the return."”
“The item that I had ordered came after just two days with a free delivery. The product is just what I wanted.
The delivery package comes with an easy return form, a thank you note, a cute bag for the product to go in and a little chocolate. A lovely gift idea.”
“Phew.
At last, a company that has solved my problem of getting my wife a special present.
Not once, but twice in a row.
Having purchased a lovely Tanzanite pendant necklace a few months back, I hadn't realised you did an exactly matching ipair of earings in the same style too...
I know she will be 'chuffed' on Sunday!!!
Next day delivery too (both times).
Brilliant from my opinion”
“I love silver jewellery and this website offers a lovely range of interesting stuff. Their customer service was quick and efficient when I had to return something, only because I'd ordered the wrong size”
“Excellent service, my ring arrived very quickly and came with a free pair of stud earrings. Both came nicely packaged and with a chocolate in each box. Love their jewellery and their sales. Would recommend to friends.”
