Overall, a very good service, but in this case, let down by a concern with the product. - Questions emailed about the product I was looking to purchase, of which I received a swift, friendly and straight-forward reply. - Purchase on-line was straightforward. - Delivery information received via the courier was clear and informative. - The product arrived but contained a Quality Concern, of which should never have been sent to a customer. - I sent a complaint email complete with photographs, and received a reply within 2 minutes from the Managing Director apologising for the concern, and promising a replacement product. - I received the replacement product a few days later which was defect-free. Overall, a VERY good process from point of sale to delivery, let down in this instance by faulty product. However, the service promised and subsequently delivered to rectify the concern was exemplary.