Nice product but for £160 would expect better service! Order took 13 working days in total to arrive and not the advertised 3 to 8. You have to download a 3rd party app if you want to track the order but it is quite useless. The app notified me that the order had been dispatched (no direct text/email from Simple Handrails) but provided no tracking info or expected delivery time. 5 days later, I contacted SH considering the warehouse is only a 2 hour drive away as the order had still not arrived. Apparently the order had not actually been dispatched and wasn't even in stock!! 5 days later I received a call at work from a delivery driver who could not locate my address - luckily my partner was at home to receive the delivery but how can customers make sure that someone is at home to receive a 3 metre piece of wood if there is no tracking information??! Where would it have been dumped if no-one was in? To add insult to injury, the driver had apparently tried to deliver the day before and marked the delivery attempt as 'address does not exist'!! Would not recommend.