I have mixed reviews about my experience with simple handrails. I scoured the internet for a handrail with copper fittings and kept coming back to the one advertised here. It's the prettiest one I could find and perfect for my new hallway but the price was extravagant for me so it took me a while to commit to ordering. I ordered on the 4th June and received it on the 24th. A delay I could of accepted if there was any communication from the company but I found I was the one doing the chasing and was told they were busy and it was the courier's fault, the courier did have my rail for a week but it was still only dispatched after 13 days. Again, I had no problem with this but the lack of communication meant every day I was waiting excitedly for my new purchase that didn't come and after a while, that excitedness turned to frustratedness, especially as I was told the wrong delivery date. Dan was very helpful in providing me the tracking details which eased the unknowing and replying to me out of hours which I wasn't expecting but I am still waiting on advice about which grade of sandpaper to use on my rail as it is still too rough in some places. For £194.. I am scared to ruin it plowing ahead without their expert advice, it may not be a lot to some people, but it is to me so a reply would be appreciated. Jen