Awful service. Went online following an ad for a coat in sale went to purchase the coat and as I was about to pay a pop up to say 20% if you open an account today - so I did. Got to basket and no discount applied. Contacted on chat and advised not applicable on sale items annoyed as would not have opened the account. Purchased anyway. Paid full amount prior to due date via simply e website but after a couple of days not appearing in account l. Contacted via chat and was told can take up to 6 days. Concerned re late payment charge/notice at which point chat ended by advisor (?) contacted again and told referred to accounts team and they would ensure applied in next 48 hours. Still not showing 3 days later and now notified by back simply be have reversed the payment and credited my bank! Whilst trying to contact Again - I've now got a text to say I have an overdose payment and 24hurs before credit file notified of a missed payment!! BEYOND ANNOYED AND FRUSTRATED