I’ve had nothing but problems with the courier that simply be uses. They don’t collect when they are due to collect. They don’t deliver even when they message a time they will deliver. This is not once or twice! This has been happening to me at least 30 40 times over a couple of years now . Each time I request to simply be that they don’t use this company Hermes for my parcels . I get the same old apology and an offer of a discount code for my next purchase? This isn’t customer service or satisfaction! I don’t need apologies or bribes of discounts ! I want need and demand better service from a reputable courier company! Not rubbish unprofessional uncouth I’ll mannered uncaring people at Hermes. This is why I’m ceasing to make any more purchases at simply be, jacamo,jd williams, home essentially and all affiliates. Enough is enough. They don’t care about their customers otherwise they wouldn’t use Hermes!