They canceled one item of my order. No any reason, no any message. My order number: 5754078 at 24/11/2018 (I was notified to collect at 30/11) and collected at 1/12. I realised the item : BK465SH (0001 x PACK PYJAMAS - 24/26 - ASSORTED) was not send however there was no any information about it. no any email about it until now... Today I access to my account and the item was cancelled on 3/12. No any reason, no any email or message, nothing but only silence. The item still available and I can order again but the price is the double + delivery charge (now i need to pay £ 29.5 - I ordered for £ 13.00) I sent 4 messages on you website. Inquires 417559 / 417565 / 417571 / 417575 + 3 times on chat. I have all the print screens, names... chat transcriptions and emails. I had 7 answers completely inconsistent. No-one solve anything. Never again