What went wrong .... what went right . Presuming you actually sort this mess out it will be the last time I try to purchase something from you. Everyone. If you want the payment taken from your bank and then the order cancelled for non payment - these are the people to go to. If you want them to then say that they are sorry you want to cancel the order (err hello I didn’t.) and then when emailed with the documents to explain what the problem is to be told ah well you can’t have credit your not eligible- I didn’t want credit I just wanted a suit. All I wanted was for them to cancel the order their end so the money being held in my account for their pending payment would be returned to it and I could go and buy a new suit somewhere else right now I have no suit and no money.