Possibly the worst company I have ever ordered from. My friend recommended Simply Be after I told her I was hoping to build up my credit score. I made an account and was given a £150 initial credit limit to spend. I ordered 2 items and they came to £282.50 so I therefore agreed to use the £150 they said I could spend and pay the additional £132.50 on my card with views to clear the balance on my account before it was due and therefore eventually improve my credit score. I received an email confirmation with my parcels on and delivery date to then get a text 15 minutes later saying it had been cancelled. I have been sat on chat speaking to an unbelievably unhelpful and blunt customer service team member for an hour now. My order was cancelled by credit control apparently which is "a formality" - if this is a formality, the money shouldn't have left my bank account. I have asked for the £132.50 to be refunded immediately to which I've been told it'll take 3-5 working days but am also being told I have £132.50 to spend on my account now. Never known anything like it. Prior to ordering I received emails saying I had the £150 to spend. I strongly advise you to avoid. It is unfair and misleading.