I have always loved Simply Be and the clothes. But my recent experience has been totally eclipsed and shall never use them again. I ordered a large haul and needed to return some items. I also ordered 2 of the same item by mistake. When I checked my refund status an item was missing so I decided to call first mistake. My phone bill was £16 for 1 call.... But after several emails they refunded this. I have now had an item sent back to me stating they cannot give a refund as it has been worn.A very short terse note added inside.I feel quite embarrassed that they think I would send soiled clothes back. I have checked it and can see it has soil marks on it. But I have never worn this as the garment was too big. All I can assume is I was sent a soiled item initially and now I'm being stuck with it. If I challenge it only makes me look guilty!! Really made me think who has worn my clothes before me. A phone call would have been appreciated so i could have given my side.I should have been more thorough in my checks when they arrived.I am really miffed. Lesson learned can't be bothered to chase this up as they don't reply to emails and it will probably cost £500 to call them 😂🤣