A simple request to move my 4 policies under a new LLC is still not complete. I even agreed to completely rewrite them all at the same time (original expiration dates are all different). The only means of getting a response was to visit the local office in person and discuss the delay with Jolene and Cindy. It has been more than 4 weeks and I am still waiting for these policies to be completed. What should have been a simple request has been extremely frustrating due to lack of response or care. Without a local representative here in the middle Keys to service my policies, doing business with IOA has become very unpleasant and difficult.