I'm writing to express my disappointment having received my final invoice for a car that I rented from your SIXT Branch located at Manchester Airport. Please see attached a copy of the invoice for your reference; along with a screenshot. image.png Firstly I have to admit I was extremely disappointed to be charged a Premium Location Fee (amounting to 272 Pounds). I had a wife and an 18-Month-Old Baby along with 3 Large Suitcases, 2 Hand Luggage, A Pram, and a Car Seat which I had to load onto a shuttle bus so that I could reach the Car Rental Park (and then unload all of the items). I do not understand how you can claim this location deserves a premium Location Fee. I completely understand the justification of this expense if your help desk is located inside the arrival terminal and the vehicle is available for collection directly from the Airport arrivals car park-like many other airports, but this charge is ridiculous; when you take into account you have to take a shuttle bus service to a rental park and then collect and check the vehicle for any damages without any direct supervision from a SIXT employee > How on earth does that justify a Premium Location fee charge of 272 Pounds??? Additionally, I was extremely disappointed that I was charged a choice upgrade fee of 373.27 Pounds for my 28 Day Rental. The initial vehicle that I wanted was an Audi Q3; which after highlighting damage on the vehicle (which was not mentioned on the receipt); magically then became unavailable due to it reaching its Mileage limit (which I was only notified of; having checked the vehicle first for damages). Luckily, I was informed this would be changed for a Premium Volvo at no additional cost; which again had to be replaced 4 days into my rental period; due to technical deficiencies with the Sat Nav, Apple Car Play Feature, No Radio reception capabilities, and inability to connect to the Bluetooth feature in the car as a previous passengers details (whose name happened to be Shannon > guessing this is a coincidence with the SIXT customer service Rep that assisted me) was not working. Having Informed SIXT by email, I received a phone call informing me that I would need to bring the vehicle back to there Airport Branch from Bradford (80 Mile Roundtrip) in order for the vehicle to be changed. The vehicle was then changed to a Range Rover Discovery (which had damage already to three different areas on the vehicle) at no additional cost (So I was told by the SIXT Agent). Having received by final invoice; I now find out that I have been charged an additional 373 Pounds; pertaining to a CHOICE UPGRADE (No idea what this is). The Only positive was a South African Gentleman called Wesley who assisted us in changing the Volvo to a range rover and explaining the features of the new vehicle in your forecourt. He was also kind enough to set up our car seat (I just wish your front-of-house sales team showed the same amount of empathy and understanding as Wesley)! The rest of the experience was disappointing, and the additional charges have left an extremely sour taste in my mouth and my pocket! I look forward to hearing back from you!