Sixt rent a car Reviews

Name: Sixt rent a car
Rating: 1.21

1.2 Rating 163 Reviews

5 %

of reviewers recommend Sixt rent a car

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1.2

Based on 163 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Sixt rent a car 1 star review on 22nd January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had prepaid for the car and all the information was in the system and yet I waited a 45 minutes at the counter to get the paperwork. I then took the shuttle to a parking lot and a strip mall where nobody knew what the hell they were doing everybody was running around. Someone showed a set of keys for a BMW and I drove away. They never checked the car for cleanliness or tire pressure or any damage. During the rental, the tire pressure light came on and when I called customer service, they reported it as damage and then I got a claim for the damage. Yes, the price was the best car rental for 21 days but no, I will never do it again obviously, you get what you pay for. Stay away from this car rental company”

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Posted 2 days ago

“Don't. Just don't. The rental agent, Sofia, lied to us about the supplemental insurance we purchased, saying it covered more than it actually does, the pick up was chaotic and rushed, and caused us to miss seeing slight damage before we left the garage (I suspect Sofia may have actually caused it). The company came after us relentlessly for €123, and would not review or share garage camera footage. I have been a loyal SIXT customer across Europe for 15 years - no more.”

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Posted 3 weeks ago

“I sure wish 0 stars was an option. As an avid business traveler I thought I would give them a try and maybe save my client a few bucks. Those good intentions ended up costing me $100 bucks because I cancelled at the counter after dealing with a rude employee who wanted to change my rate to $165 dollars a day....the booking was for $40 a day. Had to go over to AVIS. I give SixT the blue ribbon award for the worst company I've delt with in years. Update....customer service said....sorry, no refund.”

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Posted 4 weeks ago

“I rented a Hyundai Santa Fe in November 2024. 3 days in, the battery died to no fault of my own. I have AAA; it was jumped, which did not work, and I was told it was a faulty battery. I reached out to Sixt customer service, who stated they had to tow the car and would replace it with another. This all happened without a problem. 3 months later, I received a property damage claim letter for $600. When I inquired about the damage I was told "there is and was no damage" but a tow fee as nothing was wrong with the battery in the 1st place. THIS COMPANY IS A SCAM. I am still waiting to see if they resolve this issue but even if they do, I will never use this company again and I do not recommend anyone use them either.”

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Posted 4 weeks ago

“Charged $4399.13 for underbody damaged after 3 weeks of returning the car. Nobody provided proof that the underside of the car was undamaged and in pristine condition.”

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Posted 1 month ago

“Inadvertently entered the wrong MONTH for my rental. Tried to cancel within a few hours of realizing the mistake and was charged $100 cancellation fee. Second time this company has done this and they frankly couldn’t care less. Read the reviews….a 1.4 rating. Buyer beware.”

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Posted 1 month ago

“I give Sixt rental car in Spain is one star, not recommend it at all. We rented a car from Sixt Spain for three days. Before driving it away, we took some photos of the car's scratches, but not all of them, as there were many small scratches across the vehicle. The rental office staff assured us that these minor scratches were considered normal wear and tear and that we didn’t need to worry. However, when we returned the car, the Sixt damage department arbitrarily circled two scratches and claimed they were our fault. Unfortunately, we didn’t take photos of all the scratches, but we do have one picture clearly showing the same spots they marked, proving that the damage was already there before we rented the car. Despite this, Sixt still charged me over a hundred dollars for a scratch that we did not cause.”

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Posted 1 month ago

“On a mission to charge you for damage. I collected my car at their Dublin compound and whilst i did not take photos, when i returned the car after 3 days, which for the bulk of the time was parked in a covered car park, they found a slight chip on the offside wing mirror which they accused me of causing. Their incompetence of not picking this damage up on the previous hires, is now at my cost and even though i hire from them about 6 times a year, they were adamant that the 100 euro charge remain. They may be great at the front desk and the hire experience cant be faulted, however their back office customer service is very poor and they have no concept of customer loyalty or value. I have already booked my next hire with one of their competitiors so bye bye SIXT, thats what 100 euros has cost you.”

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Posted 1 month ago

“While renting a car in the London area, we transversed a toll bridge. The tolls are charged by plate reader and the only way for us to receive the toll information was through the rental company. The toll was 2.50 pounds, and the rental company charged use 50.00 pounds for sending the notification of the toll. That is just plain excessive on their part. I will not rent from them in the future.”

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Posted 1 month ago

“I rented a car at Atlanta Hartsfield Airport. I took a video of the entire car since it had numerous scratches and paint damage. This car should not have been rented out. I returned the car eight days later and was told everything was good by the employee at the return lane. Two weeks later, I receive a bill for $275.00 claiming that I had damaged the passenger side mirror. I called customer service and told them about the video. I sent it to them at the email address provided. I even told them the time spot in the video showing the pre-existing damage to the mirror. I heard nothing back from them until today. Obviously, they ignored my email and the video as they are demanding payment. I tried calling the number and got no answer. I resent the email and video to them requesting that they response to me. I would not recommend renting a car from them. I have rented countless cars over the years and never had anything like this happen.”

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Posted 2 months ago

“I booked a Sixt rental for a trip to NYC. I now avoid Sixt at all costs. My flight to JFK was delayed, and no one answered when I tried to contact Sixt from their website to change my arrival time. As a result, they closed their counter at JFK before I arrived and left me stranded late at night. I ended up booking from Avis (office was still open, thankfully). Although I was unable to contact Sixt, they still charged me for the rental I never used. And they didnt respond to my follow up inquiries. Their customer support was overseas and sounded like a boiler room.”

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Posted 2 months ago

“We rented a car from London & drove to Glasgow via Lincoln & Yorkshire without incident. Stopped at Glasgow SixT city office & asked to park two levels below in multi storey car park. Scraped wheel trim on extremely narrow circle turn. Tiny scratch. They have ripped me of £140. I’ve since read many bad reviews about SixT UK. Beware. I’ll never use them again.”

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Posted 2 months ago

“I returned the car to Glasgow City SixT after after having driven over 1000 kilometres. I had to park it in a car parking lift for them. I touched a wheel trim on the extremely tight turntable on the lift and they want to rip me off over £100. I will never use them again.”

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Posted 2 months ago

“I am giving one star because less they don’t allow me to give less. Booked a rental car and never got one. Don’t book with Sixt. It may seem you spend less instead you spend more because you don’t get the service. Terrible experience never again”

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Posted 2 months ago

“I reserved a car rental 3 weeks in advance and when I went to pick up rental the day of SIXT gave the rental to someone else leaving me without a car rental. 45 minutes later they found another replacement rental which wasn’t good. I drove that rental for 2 days and was called to BWI location to get another replacement. The replacement that I was given broke down on highway. The battery went completely dead. I was on highway with the state police behind for almost hour missing my business appointment. I will never rent from this place again. They was disrespectful to me on the phone stating that I had no reason to be mad.”

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Posted 2 months ago

“Went to Kansas for my Grandmothers memorial and rented a vehicle for what should have been two days. However, we ended up in a whole blizzard where roads and the airports were shut down entirely. Instead of being cooperative or even just decent human beings, they charged me TWICE for what I paid in two days, for ONE additional day (because I literally couldn't drive on the roads) to return the car the following day. I will never rent a car from here nor do I recommend it for anyone else. Disgusting.”

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Posted 2 months ago

“We will NEVER RENT FROM SIXT RENTAL AGAIN….. they contacted my husband and I 2 years later about an accident that we were supposed to have had in their car. We know that we did not have an accident not even a scratch to the car. All she could say is u signed off on it when u returned it. And so did they sign off as well.. My husband of course is big about his credit and he paid them but I will be having our lawyers look into this. One of their employees took the car and left us with the damages to pay. The damages were so minimal it was almost unbelievable to even recognize. But that got my husband to pay for who ever damaged that car and it’s sad we had to be the ones. PLEASE BE CAREFUL TAKE PICS AND VIDEOS.. this is a terrible place and poor customer service. DO NOT RENT FROM THEM”

Helpful Report

Posted 2 months ago

“DO NOT USE! - This company is not good. I am going to leave this review on every site I can find. This was my first time using this Sixt for business travel. Never again. The booking part was fine. However, when my flight was severely delayed I tried to call into the branch location at the airport I was flying into. They were only open until 1am and I was scheduled to land at 1am. You CANNOT reach the local desk at the airport! I called the corporate number and got someone that spoke next to no English. Its one thing to use offshore customer service people its entirely another to have people that simply cannot speak English. She was zero help - I asked to speak to a manager or someone that could understand what I was saying - she WOULD NOT put a manager on the phone because she kept telling me 'I have satisfied your request' - that was not the case. She did not address the issue or provide any level of assistance. I asked for her name and ID number - she refused to give either one (this was after she refused to put a manager on the phone). I hung up and called back. The next person was very polite and informative. HOWEVER, all the information he gave was incorrect. He took my flight information and told me they would notify the branch location and let them know I would be arriving late so someone would stay to help me. He also recommended that I check in with the mobile app so the car is ready. When I arrived at the airport. NOONE was there, no car was there and no one answered the phone at the corporate number. Now I don't have a car, looking for a hotel at 2am and I am sure they cancelled my reservation and will have to deal with that in the morning. USE AT YOUR OWN RISK”

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Posted 2 months ago

“Be aware of this company. Fraudulent damage claim. This company should be banned in US.”

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Posted 3 months ago

“ZERO STARS. Absolute joke of a company, and branch. After waiting 45 minutes because there was just one staff member in the branch, they say they can't give me a car because the credit check they run with a 3rd party was negative, without giving me an explanation. I hire cars with other companies quite often and never had an issue before. Neither the guy at the counter nor customer services were able to help me and decided to cancel the booking, ruining my family's Christmas holidays.”

Helpful Report

Posted 3 months ago

Sixt rent a car is rated 1.2 based on 163 reviews