Completely unethical company. extorted damage charges from me that I did not cause and could not address because they failed to give me a full pre rental damage report before leaving the property. charges for repair inflated, add-on's like value depreciation and admin fees added, but worst off they refused to give me a claims manager (in authority) name and direct contact to deal with. They hide behind their processes. Not to mention they charged me a cancellation fee because they were unable to change a reservation after a flight was cancelled, so I had to cancel and make a new reservation at a cost of an additional $100.. don't use them, they are completely unethical.