I had a terrible experience with this car rental company. Despite initially having a positive view, their dishonest practices have lost them a customer. I needed to cancel a reservation due to a family emergency, as we needed a larger vehicle. The company assured me there would be no $100 cancellation fee. I confirmed this with both the company and Expedia. However, after canceling and renting a larger vehicle from another company, I was still charged the $100 fee. I explained the situation to them again, emphasizing the emergency and their prior assurance, but they still charged me. It wasn't about the money but about their integrity. This incident, especially given the circumstances, showed a lack of empathy and poor business practices. Despite a public response indicating they wanted to resolve the issue, my three attempts to contact them have gone unanswered. Their response was merely for show. As someone who frequently rents cars for work, I will no longer use or recommend this company. I hope the $100 was worth losing my business and the negative word of mouth. #poorbusinesspractices So many bad reviews and I’m disappointed in myself for not reading all the horrible reviews. I do business with those with good reviews and lesson learned. Don’t make the same mistake. Too many other options.