Disgraceful! Disgraceful!! When we picked up the vehicle the agent on the desk insisted us to take the full cover, we decided not to as we were only staying for 2 days and driving inside the city, keeping it on a closed parking. She was quite pushy but we thanked her and said we were experienced drivers and we looked after our cars. When we asked her to accompanied us to us where the vehicle was parked and inspect for damages she said she was busy and gave us a list of existing scratches and damages which were just listed and not marked on any diagram as it is customary to do so. The damages came with a QR code which was not working but she said it was alright. Once we arrived to the vehicle we noticed how badly washed it was and that it had several scratches to the windshield and several mild dentures throughout. Hence we got back to complain and were told there were no other vehicles in our range unless we wanted to pay an upgrade. As this negligent attitude put us off, we took a video of the state of the car and left. This morning as we returned the car, there was no one to receive it was early Sunday morning, so we dropped the keys in the mailbox available. We just received an email saying the car has a whole new series of damages, just a list, no photos, and to await for the bill. I do feel bad as we use Sixt through our corporate deal quite often, and it’s the first time in many years we have received such horrible client service and such a dubious email from the company. Avoid at all costs, there are other companies available for much cheaper rentals. We just called the customer service and they say that there is literally no human being we can talk to in order to raise a formal complaint and we will get our bill emailed with the required repairs to the vehicle. For me this sounds like a SCAM.