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Anonymous
What a lousy experience. I requested a Toyota RAV4 online for same-day pickup at Hartsfield-Jackson Atlanta International. This was a last-minute travel emergency during Thanksgiving week. The initial charge for this multi-day rental was around $619. Sixt charged my card, which is important to remember because it suggested everything was settled before I arrived in Atlanta. I arrived at the counter in Hartsfield at around 9 pm with my entire family in tow. That’s when the Sixt staff informed me they don’t generally accommodate same-day reservations. This would’ve been nice to know back when Sixt *took my money* for a same-day reservation. They also said they didn't even have a Toyota RAV4 in stock. Again, this information would’ve been helpful during the booking process. The very cheerful woman at the counter said she would have to call her manager to see what she could do. She returned after disappearing for a bit and said she could accommodate us, but—ah!—wouldn’t you know it? The only available and realistically sized model is significantly more expensive than what I had initially requested. What are the odds? Between the shameless upsell and random additional fees that were not clearly included in the original bill (an $85 “AP Concession Recovery Fee”? Really?), what was originally a $619 rental ballooned into $974. I should’ve stuck with Enterprise. Their process involves about 95% less snake oil. I took a gamble to save about $100 and ended up losing roughly three times that amount. Happy Thanksgiving, indeed.
1 week ago
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Sixt rent a car has a 1.2 average rating from 142 reviews

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