I had prepaid for the car and all the information was in the system and yet I waited a 45 minutes at the counter to get the paperwork. I then took the shuttle to a parking lot and a strip mall where nobody knew what the hell they were doing everybody was running around. Someone showed a set of keys for a BMW and I drove away. They never checked the car for cleanliness or tire pressure or any damage. During the rental, the tire pressure light came on and when I called customer service, they reported it as damage and then I got a claim for the damage. Yes, the price was the best car rental for 21 days but no, I will never do it again obviously, you get what you pay for. Stay away from this car rental company