Purchased two skates for my Son and Daughter, uses the chart size and choose according, once arrived on time, and for Christmas. However the skates inner foot boot does not extend to fit a child's foot 13 c as it indicated within the description, the outer casing of the boot does, so there is really no point in the extension if the inner does not extend out, to post the items back is going to cost NZL$ 400+ nearly the same price as the skates them self $68 to get them sent to NZL and $400+ to send them back, the company need to have an agency for NLZ to be able to send back at the same price, all i want is a replacement to a larger size.. we have emailed several time, each time they keep asking for new photos, to which we supply, still resolution, not happy to be honest.