We ordered a scooter for my brother as a Christmas present, it arrived and all was well until we decided to return it (unused and not ever take out of the box). Customer service take weeks to reply, we went with their shipping method as you’d think they would cover all shipping related damages. Well no, when they finally replied, they told us theyre deducting 25% off our order (on top of the shipping cost) because of “signs of usage”, what signs of usage when we didn’t even take it out of the box??? We have yet to recieve our refund, so now, we don’t have a scooter OR our money. When (and IF) they decide to refund our money, it won’t even be the full amount. You can order from them unless you’re unsure about the product because they’re extremely fussy about their returns :(