If I could rate in the negatives for their customer service support, I would. Never felt more disrespected and dismissed by a company, absolutely awful how they handle complaints of any kind. First contacted their support email on Dec. 28th of 2020 about an issue I had with the delivery bags I ordered never being shipped. It worked out since I had found another job anyway and didn't require them anymore, so I just needed a refund for the items that I had paid for and never received. A representative by the name of Kulwinder Singh responded back to my email promptly and reassured me I'd be getting a refund no problem since I had all the proof and information, etc. The 16th of January 2021 rolled around, with still no refund. Replied to that same email so all the history of of the conversation would be kept, and was responded to by someone named Hargun K. telling me to update my vehicle information so the bags could be delivered. Not at all what my request had been, so I responded saying they should check the previous emails because all I need is a refund; I did NOT want the bags, seeing as how I did NOT want to work for that company anymore. Yet again was shifted to another representative by the name of Shahram R. telling me the bags have now been sent (regardless of all the emails, the un-updated vehicle information, and the original promise for a refund). By this point it is now the 21st of January, and I have received no help and only been shuffled around by three different people, none of whom are actually listening to me. I expressed my extreme dissatisfaction with the service and requested a number to call or for someone I could complain more directly to seeing as how I was getting no help. No further contact information was given, and that last representative simply said it's up to me now to cancel the items in transit (despite it being their fault for shipping it against my wishes) and that a refund will only be given when the bags return to them. The entire situation is just baffling and infuriating; the worst customer service I have ever received.