I've never had a problem with Skip until tonight. The driver literally dropped our order on the doorstep and our food ended up all over the sidewalk. He told me there was nothing he could do and told me to contact Skip. I did and was told I've requested too many refunds so they would be unable to do anything for me. I told them I've NEVER asked for a refund as I've never had an issue until tonight. My account reflects that. They told me there was nothing they can do. I'm out $70. I will never order from Skip again. If you haven't had a bad experience yet, it's only a matter of time until you do. I'd give zero stars if I could. They suck!