I placed an order and the illiterate driver delivered it to the completely wrong building, skip tried to tell me that that was the address I used which it clearly was not, even after I sent them pictures of my hallway which was different from where the illiterate driver dropped the order at, they would not hear me out and the customer service people are just as illiterate as the driver, then they only refunded back some of my money that they withdrew from my account, so the tip that I had posted was not given back to me, then they had the nerves to apply it as a credit in the app, as if I would even consider using them again, crazy people!!